Enhancing Customer Experience in Insurance with Smart Automation

Technology

Source: Enhancing Customer Experience in Insurance with Smart Automation

A positive customer experience is at the center of the insurance claim process. A study conducted by The State of Connected Customer report showed that 87% of customers found the experience they received weighed as much as the products and services that were being offered. While the significance of a happy customer cannot be undermined, there exists a massive divide in what the customers actually end up receiving.

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