To speak with a live representative, press 2 followed by 1. If you've lost your luggage, call 1-877-475-9154. While the average hold time is about 48 minutes, the line is available 24/7 at 1-877-475-9154. For the shortest wait, the best time to call is around 10:45 AM. Baggage - General Questions...
https://www.tackleunderground.com/community/topic/107278-how-do-i-get-a-human-at-southwest-airlines-general-customer-service/
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