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How to Use Microsoft Dynamics 365 Customer Service to Build a Proactive Support Strategy
Software Development2 months ago
Source: How to Use Microsoft Dynamics 365 Customer Service to Build a Proactive Support Strategy
To build a proactive support strategy using Microsoft Dynamics 365 Customer Service, businesses must leverage its advanced automation, AI-driven insights, and omnichannel capabilities. By utilizing real-time customer data and predictive analytics, companies can anticipate issues before they arise, offering timely solutions and reducing service disruptions. Features like AI-powered chatbots, knowledge base integration, and automated case routing enhance customer interactions.
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