What Salesforce CTI Integration is and how crucial it is for seamless Telephony

Business7 months ago

Source: What Salesforce CTI Integration is and how crucial it is for seamless Telephony

Tools in keeping and improving customer relationships are instrumental in every growing business setup. The lead management as well as customer relationship and interaction information can then be managed through a CRM system such as that of Salesforce. However, if customer call volumes are high in businesses, then CRM may be inadequate because businesses need more than that to serve their customers.

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