How to Use Microsoft Dynamics 365 Customer Service to Build a Proactive Support Strategy

Software Development28 days ago

Source: How to Use Microsoft Dynamics 365 Customer Service to Build a Proactive Support Strategy

To build a proactive support strategy using Microsoft Dynamics 365 Customer Service, businesses must leverage its advanced automation, AI-driven insights, and omnichannel capabilities. By utilizing real-time customer data and predictive analytics, companies can anticipate issues before they arise, offering timely solutions and reducing service disruptions. Features like AI-powered chatbots, knowledge base integration, and automated case routing enhance customer interactions.